Question 1

How much does it cost to diagnose my appliance?

Accepted Answer

We charge a flat $85 service fee for diagnosis. If you approve the repair, this fee is applied to the total cost. This way, you only pay for the actual repair work needed. We aim to keep things straightforward and fair!

Question 2

Does the service charge fee go towards the labor?

Accepted Answer

It does go towards the labor fee, In most cases we can let you know labor fees before the appointment takes place or the servicing technician can let you know onsite what the labor and part fees are if needed.

Question 3

How long does an appliance repair take?

Accepted Answer

Each repair is different, so it can take anywhere from 30 minutes to 2 hours. You can discuss the expected timing with your technician when you receive your appointment confirmation text.

Question 4

What kind of warranty do you offer on parts and labor?

Accepted Answer

We offer a warranty on parts and labor ranging from 90 days to 1 year, depending on the part and manufacturer. This ensures you can trust in the quality and reliability of our repairs. Your peace of mind is our priority!

Question 5

What forms of payment do you accept?

Accepted Answer

We accept all major credit cards, PayPal, cash, ACH, Zelle, and Venmo.

Question 6

Can you install new appliances?

Accepted Answer

No, we currently only provide repair services and do not offer appliance installation. Our focus is on getting your existing appliances back in working order quickly and efficiently. We’re here to help you get things running smoothly again!

Question 7

Is it okay to tip the technician?

Accepted Answer

Yes, tips are appreciated! Your generosity means a lot to us and our technicians.

Question 8

What is the cancellation policy?

Accepted Answer

All cancellations must be made 24  hours in advance.

Question 9

What should I do if I'm running late for my appointment?

Accepted Answer

If you're running late, please call or text us at least 2 hours before your appointment. This helps us adjust our schedule and ensure we can still provide you with the best service possible. We appreciate your cooperation!

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